This English text is an informational translation; in case of any discrepancy the Turkish version prevails.

Returns & Refund Policy

Every product offered by My Funded Award is prepared and personalized entirely for you once you place your order. Because of the nature of our products, our policy on returns and refunds is set out in detail below.

Returns and Refunds for Personalized Products

All of our plaques and awards are produced using the name, date, achievement text and other personal details you provide. Production begins as soon as your order is confirmed, and the product is made entirely unique to you.

Because of this personalization, the products sold have no value to any other customer. Therefore, My Funded Award does not accept returns of, or issue refunds for, personalized made-to-order products.

Before placing your order, please make sure that all the information you enter (name, title, dates, etc.) is correct. Production is carried out according to the information you provide, and the customer is responsible for any issues arising from errors in that information.

Damaged or Defective Products

If your product is damaged during shipping or has a production error on our part (incorrect information printed, a product defect, etc.), we will be glad to help.

In such cases, you must contact us within 7 days of the product being delivered to you. Please follow the steps below:

  1. Take clear photographs of the damaged or defective product.
  2. E-mail the photographs, together with your order number and a detailed description of the problem, to myfundedaward@gmail.com.
  3. Our team will review your request as soon as possible and get back to you with a resolution process.

For approved requests, the product will be remade and shipped to you free of charge.

Contact

If you have any questions or concerns about our returns and refund policy, please do not hesitate to get in touch with us via our contact page.