Shipping Policy

1. Production and Preparation Time

All of our products are made to order. Once your order is confirmed, producing your product and preparing it for shipment takes 3-5 business days. This period may vary depending on order volume and product details.

2. Carriers and Delivery

Your orders are shipped via Türkiye's leading carriers (Yurtiçi Kargo, MNG Kargo, Aras Kargo). The carrier used for your order is determined by your delivery address and operational circumstances.

Once handed over to the carrier, your order usually reaches you within 3-10 business days. This period may vary depending on the region of your delivery address. Deliveries may be delayed due to force majeure (weather conditions, public holidays, carrier backlogs, etc.).

International shipping: We ship to European Union countries and the United States by international courier. The estimated delivery time and shipping cost are shown at checkout based on your delivery address. Any customs duties and import charges that may arise in the destination country are the responsibility of the recipient.

3. Shipping Costs

Shipping is free on all orders within Türkiye. You will not see any additional shipping charge in your cart or on the checkout page. For international shipments, the shipping cost is shown at checkout based on your delivery address and is added to the order total.

4. Order Tracking

When your order is handed over to the carrier, your tracking number is displayed on our Track Order page when you look up your order with your order number and e-mail address. With this tracking number you can follow the status of your shipment in real time on the carrier's website. If you ordered with an account, the same information is also shown in the order details in your account.

5. Damaged Deliveries

When receiving your shipment, please check the package for any crushing, tearing or moisture. If the package is damaged, do not accept it; ask the courier to draw up a "Damage Report" (Hasar Tespit Tutanağı). If you notify us of the situation together with the report, the shipment of your new product will be initiated promptly.

6. Address Details

To avoid delays to your order, please make sure that your delivery address and contact details are entered correctly and completely. The customer is responsible for any delays or additional costs arising from incorrect or incomplete address details.

Contact

If you have any questions or concerns about our shipping policy, please do not hesitate to get in touch with us via our contact page.